Privacy Policy

At Koley Pipe Fittings, we are dedicated to safeguarding your personal data, business procurement specifications, and transactional information. This Privacy Policy outlines how your data is collected, handled, and secured across our platform.

Information We Collect

We only collect information necessary to fulfill your orders, provide customer support, verify contractor GST credentials, and ensure seamless delivery.

Personal & Corporate Information

• Authorized contact name, business email, and direct telephone number
• Delivery address, warehouse/site drop points, and district pincodes
• GSTIN and business trade name for tax-compliant invoicing
• Account portal login credentials

Payment Information

• Payment transactions are encrypted and processed through RBI-approved secure payment gateways (Razorpay).
• We do NOT store your bank credentials, card numbers, or UPI PINs on our servers.

How We Use Your Information

• Processing, packing, and dispatching your plumbing fittings, valves, and water storage tanks
• Sending order confirmation, GST invoices, and live AWB/e-Way tracking alerts via SMS & Email
• Providing technical engineering support and responding to trade rate inquiries
• Preventing fraudulent orders and securing online transactions

Data Protection & Confidentiality

• All website traffic is encrypted using 256-bit SSL (Secure Socket Layer) certificates.
• We never sell, rent, or trade your commercial data to third-party marketing companies.
• Information is shared strictly with verified transport carriers (for consignment freight delivery) and financial institutions.